FAQ
What is Cluville kids’ escape room?
Cluville kids escape room in Scottsdale offers a fun and educational experience for kids and families!
This immersive experience challenges kids to combine various skills, making them feel truly present in the adventure.
Cluville is more than a game; it’s an opportunity for kids to develop logical thinking and a range of social skills by collaborating in teams to solve tasks and riddles. It encourages creative thinking, as finding the final solution often requires thinking outside the box.
What age group are the escape rooms designed for?
Our escape rooms are designed for children aged 6 to 14. Younger or older siblings are welcome to join, and puzzles can be adapted for different ages. Children under 3 must be accompanied by a parent.
How long does the escape room experience last?
Each session lasts approximately 60 minutes, depending on how quickly the group solves the puzzles. Please arrive approximately 10 minutes early to allow time for your group to check-in.
What is the group size for each escape room?
Our escape rooms are designed for teams of 4 – 8 players, but we can accommodate up to 10 players if you’re up for the challenge! If you have a smaller squad, don’t worry, you can play with as few as 2 players. Hosting a bigger group? No problem! We can split you into teams and turn it into an exciting competition perfect for birthday parties, school field trips, or just some friendly rivalry. Let the best team escape first!
Is there a minimum number of participants required?
Yes! You’ll need at least 2 players to unlock the fun. If you’re booking for 2 or 3 players, you can reserve your spot online from Monday to Thursday. On weekends (Friday to Sunday), groups smaller than 4 are subject to availability on the day of arrival—so check in with us, and we’ll do our best to fit you in!
Do you combine groups in an escape room?
No. Cluville offers private experiences for friends and families. Your group will never becombined with others.
Where can I find pricing?
Please visit our booking page for the most up-to-date pricing information.
Can parents play with their kids during the escape room?
Absolutely! Parents are more than welcome to join the adventure. You can jump in and solve puzzles alongside your kids or, if you prefer, observe the game through our secure cameras from outside the room.
Can I drop off my child and pick them up later?
Yes, you can! If you’re booking a kids-only escape room experience, a dedicated gamemaster will be inside the room to guide and assist them. However, parents must remain at the Arizona Boardwalk while their children participate. We have seating and free WiFi for parents, so you can relax or work while you’re kids are playing. Just be sure to arrive on time (or early!) for pick-up when the session ends.
Can parents observe the game without participating?
Parents don’t need to purchase a ticket if they’re not entering the escape room. Each escape room has a TV screen outside where parents can sit back, relax, and follow along as their kids solve puzzles and uncover clues.
How do I book a session?
You can book online through our website or by calling us directly. Early reservations are recommended, especially for weekends and peak school vacation times (i.e. Spring Break).
Do you accept walk-ins?
Sure, walk-ins are welcome! But to guarantee your spot, early reservations are recommended, especially for weekends and peak school vacation times (i.e. Spring Break).
Can I switch rooms after booking?
Room switches are not guaranteed, but please call us as far in advance as possible if you’d like to request a change. Click here to find our contact information.
What is your cancellation or rescheduling policy?
If you need to reschedule for any reason, please email or call us at least 3 days prior to your booking. Provide us with the new date and time you would like to move your reservation. There are no refunds or reschedules within 3 days of your scheduled booking.
Can I book an escape room for a birthday party or special event?
Yes! We offer a unique and fun-filled experience for kids to celebrate their special day with their friends in a safe and engaging environment. We offer party packages that include a private celebration room, pizza, and optional add-ons. Birthday parties must be booked at least 3 days in advance. We can also cater to private events such as school trips and family outings.
Can I bring my own food and beverages for a party?
Guests may bring a store-bought birthday dessert (cake or cupcakes). No other outside food or beverages are allowed. Alcoholic beverages are not permitted. Please note that alcohol is not permitted, and we do not have a freezer or fridge available for storage.
Are there specific birthday themes available?
Each escape room has a unique theme, but there are no specific themes for the party room.
Is there a deposit required for birthday parties?
Yes. A 50% non-refundable deposit is required for party bookings. Regular escape room reservations must be paid in full at the time of booking.
Is there a sensory-friendly option available?
Yes! We offer sensory-friendly sessions with reduced lighting, minimized sounds, and fewer visual distractions. Please let us know in advance if you’d like this option.
Is there a dress code?
There is no dress code, but we recommend comfortable clothing and closed-toe shoes.
Are there any scary or dangerous situations and should a parent be in the room with the kids?
Our escape rooms are designed to provide a safe and enjoyable experience for children, and there are no scary or dangerous situations involved. On the contrary, our stories aim to create feelings of happiness, joy, and satisfaction as players work together to solve puzzles and overcome challenges. Each room is overseen by a dedicated game master who ensures the safety and well-being of the children.
Are we really locked in an escape room?
No! You can leave the room or someone can enter the room at any time. All the doors are marked with an “Exit” sign.